When it comes to compliance with the General Data Protection Regulation (GDPR), most businesses focus on their website cookies, email newsletters, or accounting files. However, there is a communication channel that is often overlooked, even though it handles a massive volume of personal data daily: business telephony.
Every time a customer calls your business and mentions their full name, phone number, VAT number, or order details, this data is transmitted and stored. If you are using a Cloud PBX, features like Call Recording, Voicemail, and call reports fall strictly under the umbrella of GDPR.
So, what happens if your telephony provider does not adhere to the necessary protocols? The answer is simple: your business is exposed to potential cyberattacks and, of course, administrative fines.
A dissatisfied customer calls your customer service line, and the call is recorded. A few days later, they exercise their rights under GDPR, asking to know where the recorded conversation is stored or requesting its permanent deletion (the right to be forgotten).
If your provider lacks the proper Cloud infrastructure, if the audio files are unprotected, or if you cannot delete them immediately, your business is left exposed.
At Voiceland, data security is our absolute priority. As an official and licensed provider by EETT (Hellenic Telecommunications and Post Commission), we have designed our Cloud infrastructure with the ultimate protection of your business and your customers in mind.
The element that makes Voiceland unique in the Greek market is holding 4 international ISO certifications, which serve as the highest guarantee that every piece of information passing through our network is fully armored.
ISO 27001 (Information Security Management): The landmark international standard ensuring that all conversations, recorded files, and call data are protected by strict protocols, preventing any unauthorized access or data leaks.
ISO 2711 (Information Security for Telecommunications Organizations): The most specialized certification for telephony providers. It guarantees that our telecommunications infrastructure implements specific security measures to shield your networks and corporate lines.
ISO 27017 (Information Security for Cloud Services): Since our telephony operates in the Cloud, this certification ensures that data storage and management in our data centers (AWS & DigitalOcean) are handled with absolute security.
ISO 9001 (Quality Management System): Ensures that all of Voiceland's internal support, implementation, and customer service processes operate with consistent, top-tier quality, leaving no "gaps" in your daily security.
Modern businesses and professionals choose providers who actively demonstrate respect for their privacy. By choosing Voiceland's Blue Unlimited plan, you gain a modern Cloud phone system combined with telephony. Moreover, it creates a powerful "firewall" for both your business and your customers.
Protect your business from the risks of the digital era. Contact the Voiceland team today and upgrade your corporate telephony with the guarantee of 4 ISO certifications.