What is a Cloud PBX?
The service that eliminates the need for a "conventional" Call Center and therefore its physical installation in your facilities.
Through an Internet connection and the use of network (IP) telephone devices or computer/smartphone applications, each user has the ability to make and receive phone calls, from wherever he/she is. In addition, Cloud PBX offers a number of functions for easier management and maintenance. That way, a significant reduction in operating costs and improvement of the image of your business is achieved.
By choosing your new 3CX Cloud PBX, this will be hosted at Amazon Data Center in Frankfurt, with the largest SLA on the market at 99.99%. At Voiceland we value our services to every customer and ensure the best possible infrastructure for your best and seamless communication.
The advantages of a Cloud PBX
Additional Cloud PBX functions
Automated operation time
Improved Customer Service
(Click2Call & integration with CRM)
through Web Browser
Choose the Cloud PBX that suits you best
Reduction of fixed assets
Fixed telephone number from €15 per year
Great benefit on maintenance costs
Cloud Call Center from €50 per year
No additional charge for voice channels means you no longer lose any calls
Check your account online 24/7
Incoming and outgoing calls, with the possibility of displaying the number of your business, wherever you are (Greece / Abroad), using Wi-Fi or 4G / 5G, free of charge
Integrated teleconferencing solution (Conference Rooms)
Monitoring of the number of answered and unanswered calls
Monitoring of the status of calls and callers waiting
Phone services by email (Voice2mail)
Portability (work from anywhere)
Real-Time call status
Status – Full overview of the status of all users (presence)
The customer has the option to hang-up, without losing his place at the waiting que. Calling of the customer as soon as an agent becomes available. Sending an email notification to the supervisor
Tripartite conversation (Conference)
Voice guidance portal (IVR)
Waiting hours with the announcement of the queue position to the caller (Queues)