What is a Cloud PBX?

3CX Partner

The service that eliminates the need for a "conventional" Call Center and therefore its physical installation in your facilities.
Through an Internet connection and the use of network (IP) telephone devices or computer/smartphone applications, each user has the ability to make and receive phone calls, from wherever he/she is. In addition, Cloud PBX offers a number of functions for easier management and maintenance. That way, a significant reduction in operating costs and improvement of the image of your business is achieved.

Amazon-Web-Services-AWS-Logo

By choosing your new 3CX Cloud PBX, this will be hosted at Amazon Data Center in Frankfurt, with the largest SLA on the market at 99.99%. At Voiceland we value our services to every customer and ensure the best possible infrastructure for your best and seamless communication.

The advantages of a Cloud PBX

Large volume inbound call management

Elimination of equipment maintenance costs

Unlimited number of users

Use of one Cloud PBX for all your touch points

Additional Cloud PBX functions

Instant Messaging
(Chat)

Automated operation time
(Time Conditions)

Improved Customer Service
(Click2Call & integration with CRM)

Softphone Apps
for Smartphones

Webclient
through Web Browser

Call Back
features

Announcement
Message

Call
Recording

Choose the Cloud PBX that suits you best

Starter
Cloud PBX
50
Phone Numbers: 1
Users: up to 4
Concurrent Calls: 2
Ring Groups ✓
Announcements ✓
Technical Support: up to 4 working days
Amazon Cloud Server
Standard 4
Cloud PBX
100
Phone Numbers: ∞
Users: up to 12
Concurrent Calls: 4
Ring Groups ✓
Announcements ✓
Time Conditions ✓
Missed Call ✓
Technical Support: up to 2 working days
Amazon Cloud Server
Standard 8
Cloud PBX
320
Phone Numbers: ∞
Users: up to 24
Concurrent Calls: 8
Ring Groups ✓
Announcements ✓
Time Conditions ✓
Missed Call ✓
Technical Support: up to 2 working days
Amazon Cloud Server
Extra Features Pro 4
Cloud PBX
240
per year
Advanced Report ✓
Queues ✓
Call Recording ✓
Integration με CRM / ERP ✓
Technical Support: up to 2 working days
Amazon Cloud Server
Extra Features Pro 8
Cloud PBX
400
per year
Advanced Report ✓
Queues ✓
Call Recording ✓
Integration with CRM / ERP ✓
Technical Support: up to 2 working days
Amazon Cloud Server
%

Reduction of fixed assets

Fixed telephone number from €15 per year

%

Great benefit on maintenance costs

Cloud Call Center from €50 per year

%

Increase Productivity

No additional charge for voice channels means you no longer lose any calls

%

Cost Control

Check your account online 24/7

  • Incoming and outgoing calls, with the possibility of displaying the number of your business, wherever you are (Greece / Abroad), using Wi-Fi or 4G / 5G, free of charge

  • Integrated teleconferencing solution (Conference Rooms)

  • Monitoring of the number of answered and unanswered calls

  • Monitoring of the status of calls and callers waiting

  • Phone services by email (Voice2mail)

  • Portability (work from anywhere)

  • Real-Time call status

  • Status – Full overview of the status of all users (presence)

  • The customer has the option to hang-up, without losing his place at the waiting que. Calling of the customer as soon as an agent becomes available. Sending an email notification to the supervisor

  • Tripartite conversation (Conference)

  • Voice guidance portal (IVR)

  • Waiting hours with the announcement of the queue position to the caller (Queues)

Do you need more information about Cloud PBX?

For more info about 3CX please visit the website: https://www.3cx.com/

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