Communication solutions for E-shops
A modern online retailer, besides a flawlessly designed e-shop, must be able to support its customers not just through the offered goods but also its offered service. The percentage of phone orders, as well as that of the questions or inquiries made through telephone, are still quite high in Greece.
Thus, it seems mandatory for an E-shop to have a reliable call center that can manage and list all incoming calls. At VOICELAND our main concern is to not just offer communication of high quality, but also solutions that will boost your productivity. For that reason, through our collaboration with some of Greece’s largest e-shops, we managed to automate procedures that are usually time-consuming for a conventional call center.
We have developed custom solutions that give your customers the ability to get informed on the status of their order or request automatically, with pre-recorded voice messages, or with a direct diversion to the correct department based on their needs.
Furthermore, we provide the ability, in collaboration with a third company, for different telephone numbers, so that you can list the channel through which each sale originated (Google, Facebook, Instagram, E-mail). With VoIP telephony, the future of retail meets the future of communication!
Digital capabilities with technological benefits for E-shops
Enjoy unexcelled benefits
by the know-how of our specialized team
3CX Call Center
with Video Conference ability
for every new line/station from our experienced team
for Call Center modification/setting issues
Free analysis for your
Single charge in Greece
and the European Union
Free voice channels
Charge per second,
from the first second
Reduction of fixed assets
Fixed telephone number from €15 per year
Great benefit on maintenance costs
Cloud Call Center from €50 per year
Free voice channels. No loss calls.
Check your account online 24/7