Elevating communication in the Greek hospitality industry

Greece’s tourism and hospitality sector continues to attract visitors from around the world, creating high demand for the daily operations of hotels and resorts. Despite the growing influx of guests, many properties still rely on traditional phone systems, which often make call management inefficient. Front desk teams are expected to handle large call volumes with limited tools, leading to missed calls, delays, and reduced guest satisfaction.

In an industry where instant, personalized service is key, technology can make all the difference. Modern Cloud PBX solutions offer flexible, secure, and scalable communication options that simplify day-to-day operations, allowing staff to focus on the guest experience while saving up to 60% on telephony costs.

Cloud PBX: The heart of your hotel's communication

Voiceland's Cloud PBX, powered by Yeastar’s world-class software, is more than just a phone system — it’s a complete communication platform that integrates telephony, guest management, and seamless connections with CRM and Property Management Systems (PMS).  Since it’s cloud-based, there’s no need for physical equipment, reducing both setup and maintenance costs while allowing easy access from any device or location.

Yeastar's platform,  which is offered to you through Voiceland, supports all the known features of a modern and autonomous Cloud PBX: welcome message, IVR menu, operating hours, missed-call notification, and voicemail — ensuring reliable and flexible communication for your hotel’s daily needs.

Smart features designed for hotels

The real power of the system lies in its hospitality-specific features, tailored to the needs of modern hotels:

• Room management: Monitor room status, check-ins/outs, and staff updates in real time.
  

• Wake-up service: Schedule personalized wake-up calls for guests, enhancing comfort and satisfaction.
  

• Guest stay history: Access past guest information to personalize service and strengthen loyalty.

• Integration with PMS (hotel management system): Automatically sync room data, check-ins/outs, and guest details, minimizing errors and delays.

• Compatibility with existing telephone devices: Use your current room phones — no need for new equipment or service downtime.
  

Watch the demo video here.

 With these capabilities, hotels can streamline their communication, reduce operational costs, and deliver a superior guest experience every time.

AI meets the hospitality experience

Artificial Intelligence is transforming the way that hotels communicate. For instance, an AI Agent can handle initial guest requests through the phone system or IVR menu — such as information about hotel services, bookings, or wake-up calls. This ensures immediate and accurate responses, allowing your staff to focus on more complex guest needs and personalized service.

BlueUnlimited: Cloud PBX & unlimited VoIP calls

Voiceland’s BlueUnlimited plan combines Cloud PBX with unlimited VoIP calling*, starting from just €10 per month. It’s an ideal solution for hotels looking for an affordable yet powerful communication system that can scale with their growth and support international calls. *Fair usage policy: 2,000 minutes per user.

This solution empowers hospitality businesses to deliver high-quality communication services, reduce telephony costs, and elevate every aspect of the guest experience.