Analytics and insights are the modern way to do business. Yet, sometimes the value of data in business communications...
FRESHDESK INTEGRATION
Freshdesk and PBX integration.
Elevate your customer service by using the 3CX API to connect your PBX with Freshdesk.
By synchronizing contacts already stored in 3CX, you'll instantly see caller information on your screen during calls. Set up your PBX to pave the way for modern communication processes, enhanced with essential PBX features, such as call recording, call reporting, and Voice2Mail.
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MORE AUTOMATION
Seamless integration for efficient time and resources management.
Gain instant access to customer communication data and turn your calls into automated follow-ups.
Customer requests are automatically stored as tickets in Freshdesk. Say goodbye to manual data entry. Automatically create new contacts when calls are made to or from numbers that are not in your contact lists. Make calls directly from Freshdesk using the 3CX Click2Call add-on for Google Chrome and Microsoft Edge.
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WHAT YOU GAIN
Benefits of PBX and Freshdesk integration.
A more streamlined and automated business life.
Contact
synchronization
Your customers' contact information is automatically synchronized with Freshdesk. Their names and other details appear directly on your phone screen, allowing you to greet them personally.
Improved customer
satisfaction
By providing your customers with a more personalized and special communication experience, you can enhance how they feel when talking to you and the impression they form about your business.
Reduced
costs
When you consolidate communication systems, you can save on hardware, software, and IT support. With Voiceland and the CRM integration functionality we offer, you can really achieve this.
OUR NEWS
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