Call Deviation: What is the main difference in Cloud PBXs? How can businesses benefit? VOICELAND responds. As the owner...
MICROSOFT DYNAMICS 365 INTEGRATION
Integration of Microsoft Dynamics 365 with
your PBX.
3CX integration with Microsoft Dynamics 365 allows you to automate even more processes within your business.
Using the 3CX API for CRM, Voiceland delivers a swift and seamless CRM integration for your teams, enhancing the experience for both communication agents and your customers. All call data and customer details are automatically sourced from Dynamics. This means that you'll never need to ask for customer details and call information over the phone ever again!
MORE AUTOMATION
Integrating with Dynamics for enhanced productivity.
Optimize your PBX workflow for incoming calls by harnessing the potential of automation.
The integration seamlessly syncs contacts between both platforms, automatically associating calls with their corresponding 3CX contacts and presenting caller details on-screen. Your conversations turn into valuable information with 3CX's Call and Chat Journals, providing a communication history under each contact. Make direct calls from Microsoft Dynamics 365 using the Click2Call add-ons for Google Chrome and Microsoft Edge.
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WHAT YOU GAIN
Benefits of integrating Microsoft Dynamics 365 with your PBX.
Elevate your communication in the most dynamic way.
Improved data
management
All touchpoints with customers, including calls, are automatically logged and able to update your CRM in real-time. This provides a comprehensive view of the history and needs of each customer.
Smoother
communication
The integration activates the "click-to-call" feature, allowing agents to make calls directly from Dynamics. This simplifies processes and reduces manual dialing time, ultimately enhancing productivity.
More efficient
pre-sales
Sales teams operate more effectively using information automatically provided by the PBX-CRM system for significant conversations. This can speed up the sales cycle and lead to faster deals.
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