MODERN BUSINESS SYSTEMS

Features &
Integrations.

Leverage advanced features and enjoy seamless integration between your call center and all your enterprise information systems.

CONNECTWISE INTEGRATION

Connect Wise integration with your PBX.

Enhance your CRM's potential by integrating 3CX with ConnectWise. Seamlessly add new contacts to ConnectWise with each incoming call to your PBX. Use the “Click to Call” feature to make calls directly from the ConnectWise interface, using 3CX extensions for Google Chrome and Microsoft Edge.

1-image-Nov-08-2023-10-02-39-7196-AM
MORE AUTOMATION

Manage your communication
data better.

Bridging your PBX with your CRM gives you the chance to improve your communication and data management.

With automated call recording, call and conversation data automatically update your ConnectWise customer profiles. All the necessary details are right where you need them to be, helping sales, marketing, and customer support teams. All of this occurs seamlessly, eliminating the need for extra data entry.

pic (14)

WHAT YOU GAIN

Benefits of ConnectWise integration with your PBX.

Organized information in your CRM
means better performance.

int4

Easy contact
management

Adding new contacts to ConnectWise is simplified with the PBX and CRM connection. When you receive calls from unknown numbers, contacts are added instantly and automatically through the software's API.

int5

Enhanced customer
experience

Integrating 3CX with ConnectWise improves how you handle your customers. Greet them by name and tailor the conversation using past interaction data; this ensures they feel acknowledged and that their needs are understood.

pie-chart

Improved analysis
& reporting

Call logs, interactions with customers, and details noted by your agents after the conversation are essential for better reporting. All these lead to making better business decisions for your company’s growth and success.

OUR NEWS

#VoiceBlog

Read success stories, telecom news, and useful articles on
leveraging VoIP for your business.

featured-img

Inbound call analytics & business decisions

Analytics and insights are the modern way to do business. Yet, sometimes the value of data in business communications...

Learn more
a man talking on the phone

5 Reasons why your business should switch to softphone solutions

If enhanced communication and operational efficiency are your business mottos, softphones are solutions you should know...

Learn more
hands holding a smartphone

Switching business phone provider: When is the right time?

Changing your business phone provider directly impacts your communication and customer service. It's a decision that a...

Learn more