Teleworking & Businesses.

The way and means of working are constantly changing and shaped according to the time and its requirements. Teleworking is no longer just a peculiarity of specific, but a fundamental way of ensuring that a company does not lose its productivity, whatever it occurs.

Today, businesses that want to continue to evolve and conquer the market. They must set up their procedures so that they can meet the needs of each period and each employee.

Therefore, in this article, we will cover important functional issues of remote working. For example, what needs have emerged with the rise of telemarketing and how they can be answered.

What needs were created in communication with the rise of teleworking?

The landscape of markets is constantly changing and now everyone knows first-hand how quickly requirements can change. That is why, in order to be able to cope, a company must first recognize the needs that will emerge in remote work. The five most important and practical needs we identified at VOICELAND are:

1. Need for agility

A company must immediately find an efficient way to work remotely without changing anything substantial in its communication. At the same time, a business should be able to maintain its professional identity and be able to offer everything as it does in the office. For instance, calls with customers, communication with colleagues, internal calls, transfer, and receipt of calls without being charged much more.

2. Need for reliable applications

To be fully productive a business with remote work needs reliable applications. That is, applications that can support alternative telephony modes, such as the popular telephone over the Internet. Moreover, they are not only functionally reliable, but they can also offer multiple communication options and technical support.

3. Need for immediacy (Teleconferences)

The power of image in communication is undeniable. Remote work may have multiple benefits for the company and employees, but the visual contact will never be replaced. That’s why video calls are spreading at such a high rate. Teleconferencing is one of the most important means of communication and companies must now be able to organize it easily and quickly.

4. Need for new ways (Virtual numbers)

New ways of communicating need to be responded to quickly, because demands do not stop and costs must not escape. That is why the demand for virtual numbers has increased. Virtual numbers allow employees working remotely to have different phone numbers to improve customer reach and the cost of communication. For example, if a company’s base is in Athens, but the majority of its customers are in Thessaloniki and the employee is at his home in Crete, then a virtual number can help significantly in reducing costs, but also in the trust of customers who see the number from their city. On the other hand, customers will not be charged extra charges due to outgoing calls.

5. Need for grouping (Call centers)

Every business needs a call center and in the case of remote work, the call center must be able to operate outside the office and offer all the necessary functions. The need for call centers that fully support “remote” has grown steadily in recent years and is expected to continue to grow.

Teleworking: How can these needs be met?

All the above-mentioned needs can be addressed quickly, economically, and effectively with VoIP telephony, that is Internet telephony. Why?

 1. It gives the necessary agility

Because it operates through the Internet, it is not limited to a specific location or a specific telephone line. It does not require special installations and can be operated through any device with Internet access: from smartphones and tablets to fixed and laptop computers.

 2. There are very sophisticated and modern applications 

This telephony is evolving quickly and can be applied to businesses that do not want to make any transfer to their phone. There are fully sophisticated applications that turn any device into an office phone. In fact, at VOICELAND we recommend 3CX, the best application for communication, for which we can guarantee its quality and functionality while offering you free technical support.

 3. Teleconferencing and more – All remote work tools

As we have pointed out, the power of image and video is invaluable, especially in professional work and communications. With this new telephone, you can arrange online meetings with multiple users, receive voice mail and fax via e-mail, and much more (see the benefits here).

Indeed, with the application of 3CX Cloud call centers that Voiceland can provide you, you can schedule meetings and record them for further analysis later.

4. Virtual numbers from any country or city you want

With VOICELAND numbering you can get a telephone number in just 48 hours, from 15+ cities throughout Greece and 80+ countries abroad, at an initial cost of only 15€ per year.

Find out more in “Purchase of a Business Phone Number: Talk “virtually” from anywhere” and find all the countries and cities we serve.

5. Cloud Call Centers

Now there is a modern and reliable communication system for businesses: the Cloud Call Center, which comes with multiple functions and settings adapted to the needs of a business, such as the routing of calls to the computer or mobile, audio messages, speaker, call recording, video meetings, etc. Find out about call centers from “Call Center: A complete guide to help you choose”.

At VOICELAND we provide you with 3CX Cloud Call Centers, which enable you to increase the productivity of your business, optimize your customer service, and all of this while reducing the cost of your communication, with an annual cost of 3Cx Cloud call center from 50€/year for 1 to 12 users and with active all its features without limitations in the 3CX Standard version.

Teleworking has come to stay. That is why at VOICELAND, as the No.1 VoIP telephony provider exclusively for professionals and businesses, we provide essential communication solutions with a plethora of functions that make every professional productive wherever he is.

Contact one of our representatives today and immediately meet today's demands.