How we connected Amazing Projects’ AI Phone Agent with Voiceland telephony

At Voiceland, we believe that artificial intelligence delivers real value when it is seamlessly integrated into a business’s day-to-day operations. When Amazing Projects P.C. decided to implement a cutting-edge AI Phone Agent to automate its phone-based customer service, the challenge quickly shifted from the software to telecommunications infrastructure. Our team took on the demanding VoIP integration, demonstrating in practice how advanced telephony can give a real voice to modern AI applications. 

About Amazing Projects P.C.

Amazing Projects P.C. offers specialized services in IT Project Management, Digital Signage, AI Implementations, and Drone Services. As a flexible and rapidly growing team, its members were often engaged in meetings, on-site implementations, or client visits.

The Challenge

As is typical in most small and medium-sized enterprises, the company's central phone line often rang in offices with no available staff or was forwarded to mobile phones of team members attending meetings.

To solve the problem, the Amazing Projects team designed an AI Phone Agent (“Anna”) on the ElevenLabs Agents platform.

“Anna” was trained to:

• Answer questions about the company’s services based on an approved knowledge base.
• Take notes and automatically send a summary of the call to executives’ email addresses.
• Check availability and schedule meetings in the calendar.
• Forward critical calls or VIP customers to executives’ cell phones in real time.

The practical hurdle: While the AI Phone Agent worked flawlessly in the browser’s test environment, integrating it with a real Greek phone number proved to be a particularly complex technical challenge. As the client informed us, previous attempts to integrate with other providers encountered major obstacles related to SIP routing, bidirectional routing, and a lack of specialized technical support.

Voiceland’s Solution

When Amazing Projects reached out to us, we immediately took charge of porting the phone number and had our technical team work intensively on the VoIP-ElevenLabs integration.

What We Implemented

1. Custom SIP Trunking: We configured the SIP headers, inbound routing, and outbound authorization, ensuring crystal-clear voice quality (RTP) and zero latency.
2. Real-time Call Transfer: We configured the AI Agent to transfer calls in real time to the responsible engineer’s cell phone when human intervention is required.
3. Dedicated Hands-on Support: We worked closely with the client, analyzing SIP logs in real time and immediately resolving any technical issues until the system was fully and successfully operational.

What We Achieved

• 0% Missed Calls: Every incoming call is answered immediately, 24/7, ensuring a top-notch professional image and prompt service.
• Time & Resource Savings: Executives receive call summaries in their email, while routine calls are handled automatically without distracting the team.
• Real AI Use Case for Small and Medium-Sized Enterprises: We’ve proven in practice that AI Voice Agent technology isn’t just for large call centers. It offers tremendous flexibility and a competitive advantage to any SME when combined with the right telecommunications infrastructure.

Read the full in-depth article by Amazing Projects on the experience of implementing the AI Phone Agent.

Our Perspective at Voiceland

AI Voice Agent technology is opening up new avenues in corporate communication, but its practical success depends on the stability and expertise of the telecommunications provider. At Voiceland, we continue to invest in the technologies of tomorrow, combining cutting-edge VoIP infrastructure with personalized technical support that provides solutions for every complex need.

Want to learn how VoIP telephony can take your business to the next level?