Cloud Call Center for Small Business 

Small businesses have been for years the backbone of the Greek and global economy. With the digital transformation of recent years, automation and technology have now become the property of small, contributing to the modernization of processes relating to the organization, communication, and promotion of the services of these small businesses.

How can a cloud call center for small companies help in business growth, automation, and technological development?

62% of surveyed business owners claimed that they already use cloud-based services because they are more accessible, safer, and more reliable.

The communication of a small business needs immediate, flexible, and technological excellence to achieve the desired growth rate. Can this service package be combined with a low cost?

At VOICELAND, we believe in value-for-money solutions that serve small and help them grow and establish themselves in the market. VOICELAND’s cloud call center responds precisely to the needs of a business, which starts today and aims to grow with steady steps.

Let's see more on this.

Communication needs of a small-medium-sized business

A small business needs to communicate with its customers, partners, and suppliers. Let us remember the inter-business communication, especially for companies with back offices, warehouses, and people in teleworking.

Communication from anywhere and under any circumstances (health and weather crises) is a basic prerequisite for the development of a business. Consider that if your small team can offer work in any case, the provision of your services is not interrupted and the income flow for you is affected as little as possible.

With a thought-out call forwarding scenario on a recorded gateway of your call center, you automate your communication. Direct your clients to the right partner who will provide the solution, whether one works in the office, is outside the office, or works from home.

The cloud call center is the solution that offers you flexibility and low cost.

Cloud call center for small businesses: 5+1 advantages

Digitalization

The digital revolution has brought all of us closer to using technology for business purposes. Give high-tech prestige to your business by organizing web meetings and offering automation such as call-backs as well as connecting a call center to your company’s CRM.

Flexibility & Immediacy

When you have flexibility and directness in your communications, fewer communication problems and failures will occur. Organize tasks and issues that arise daily, through the flexible inter-business communication offered by the cloud call center.

Call center for small business & proper customer service

A call center with IP telephony gives the company’s work team the supplies they need to properly serve your customers. Improve each customer’s experience with your business and increase customer satisfaction by taking a step toward your business’ future.

Fewer costs

If conventional telephony is expensive for you, it is time to get acquainted with the IP telephone. Get a viable and profitable business, reducing operating costs for communication. The cloud call center and VoIP offer you the optimal communication solution in its most economical version.

Call center for small businesses without secretariat

Can a company not have a secretariat? In today's world, yes it can! If you want your employees to deal with more important issues than forwarding calls all day long or transferring information from telephone communications, you need to learn about the cloud call center.

Global VoIP subscriptions have increased due to the number of individuals and enterprises who want to reduce communication costs.

Bonus: Numbering from another location

When a business has VoIP telephony, it can get numbering from another prefecture. When does that matter? If you have an e-shop, for example, you may have headquarters or storage premises in the province, but when someone sees your phone number, they see a number from Athens or Thessaloniki.

The VoIP telephony provides this with the numbering of the area of your choice, without any additional cost. By combining this separate service with a call center for small businesses, you can ensure full functionality in telecommunications, which comes at a low cost for you.

Would you like to know more about Voiceland's cloud call center for small?