Voiceland AI: Meet the AI agent for your business!

The phone rings just as you’re helping a customer. Someone else wants information about your services, and a new request comes in shortly after you hang up. In the day-to-day operations of a business, communication doesn’t always follow the team’s schedule.

With artificial intelligence, your business can respond even when your team is busy, by handling the initial response. Voiceland AI brings this capability to your phone and website, with digital assistants that chat, respond, and gather the information you need to continue serving your customers.

What is Voiceland AI?

Voiceland AI is a platform for creating and managing AI agents, digital assistants powered by artificial intelligence that communicate with your customers. They can operate via voice on the phone or via voice and chat on your website, depending on your business’s needs.

The assistant uses the information, instructions, and connections that have been configured for its role. The customer describes what they need in their own words, and the agent responds, asks for clarification, or takes a specific action, all within the limits you’ve set.

Instead of being limited to a menu of options with buttons, the caller can have a natural conversation in Greek or English. You determine the greeting, the tone, the information it will provide, and when your team needs to get involved.

What can it handle in day-to-day communication?

Voiceland AI can handle initial contact 24 hours a day, even when your team is busy or the office is closed. Its functionality adapts to the tasks you want it to handle:

• Incoming calls: It answers inquiries about hours of operation and services, identifies the reason for the call, and records details and requests.

• Appointments and updates: It can assist with scheduling appointments and retrieving information, with the appropriate integrations into your systems.

• Outbound calls: It handles scenarios such as appointment confirmations, reminders, and satisfaction surveys, following appropriate communication and data protection procedures.

• Voice and chat on the website: Allows visitors to start a conversation directly from their browser, without installing an app or making a phone call.

This way, a request made outside of business hours can be logged along with the visitor’s contact information. When your team takes over, they already know who contacted them and what they need.

How does it work with your team?

The AI agent handles specific tasks, while your team retains control over customer service. When an issue goes beyond its instructions or scope, it can transfer the call to a colleague or take a message to follow up later.

From the management dashboard, you can read the conversations and their summaries and update the assistant’s instructions. Depending on your settings and plan, the assistant can inform the colleague about the customer’s request before transferring the call.

The goal is to reduce the time spent on repetitive questions, while reserving human involvement for situations that require experience, judgment, and personal interaction.

Voiceland AI in action: a WooCommerce e-shop

Connect your WooCommerce e-shop to Voiceland AI and give your customers a digital shopping assistant. The assistant scans your catalog and answers questions about products, prices, inventory, and variations, via chat and over the phone, in Greek and English.

Imagine a visitor who sees a product and wants to know if it’s available in another size. The assistant knows which page the visitor has opened, retrieves the information from the catalog, and can display product cards in the chat with a photo, price, and availability.

The visitor adds the product to his cart with a single click, without leaving the page. The assistant can also suggest complementary or upgraded options, prioritizing the recommendations you’ve already set up in WooCommerce.

From the chat to the results screen

For your store, the dashboard aggregates data from chat and phone interactions: questions, product suggestions, clicks, and items added to the cart. This way, you can see which products are attracting interest and what information visitors are looking for most often.

Weekly and monthly email reports summarize the results and show how they’ve changed since the previous period. The connection to WooCommerce is read-only and does not access customer names, addresses, or payment information. For sales reports, it uses only the order total and the products included in the order.

Start with what your business needs

Leveraging Voiceland AI starts with a specific need: answering calls, logging requests, or providing support to e-shop visitors. Together, we define what the assistant will handle, what information it will use, and when it will hand things off to your team.

Before it starts serving customers, you can test it for free in scenarios from your own daily routine. At Voiceland, we connect artificial intelligence with your real communication needs so that the technology supports the way your team works.

Discover how AI can be applied to your business and try a free demo.