CLOUD 3CX PRO
Organise your calls and improve your customer service
Cloud 3CX PRO
With Cloud 3CX PRO from Voiceland, you get a central view of your business telephony. Organise customer service, monitor call queues in real time and connect your calls directly to your business CRM.
CALL ROUTING
Smart call management and routing
Direct every incoming call to the right department quickly and easily, based on business hours and your needs:
Advanced queue strategies: Define precisely how calls are distributed among your available agents.
Queue Callback: Offer callers the option to request a callback while waiting in a queue.
Business hours and routing: Adapt customer service to the way your business operates.
Call Flow Designer: Design call flows and automations in line with the technical requirements of your deployment.
MONITORING & ANALYTICS
Real-time monitoring and analytics
See how your customer service and agents are performing at any time:
Wallboards and dashboards: Monitor queue traffic and team availability live.
Reports and statistics: Access waiting-time and missed-call data, with automatically scheduled reports.
Listen In, Whisper and Barge In: Monitor, coach or join a call for training and quality control, with appropriate access permissions and in accordance with your business’s notification and data protection policies.
INTEGRATIONS
CRM and business application integrations
Bring telephony into the tools you use every day:
CRM integrations: Connect supported CRMs, such as HubSpot, Salesforce and Zoho, or build a custom integration through a REST API. Caller records can open automatically and activity can be logged where supported by the CRM and the relevant licences.
Business tools and analytics: Synchronise users and contacts with Microsoft 365 and Google Workspace. Data export and integrations with analytics tools, such as Power BI or Grafana, are also possible, depending on your deployment architecture and the required licences.
WORK FROM ANYWHERE
Work from anywhere and serve customers across channels
Keep your team connected wherever they work:
Apps and Web Client: Manage calls from Windows, iOS, Android and the Web Client using your business number.
Collaboration: Business chat and video calls for up to 100 participants, with screen sharing.
Messaging channels: Bring Live Chat, SMS and incoming WhatsApp conversations into the 3CX environment.
The WhatsApp integration requires a WhatsApp Business Platform (API) account, supports replies to customer-initiated conversations within a 24-hour window and is subject to Meta’s current terms and any applicable charges. SMS activation depends on the supported provider.
RELIABILITY & SUPPORT
Reliability and support from Voiceland
Combine the 3CX PRO platform with Voiceland’s security and expertise:
99.99% SLA: A cloud service with a 99.99% availability commitment, subject to the service terms.
Weekly backups: Automatic weekly backups retained for four weeks.
Configuration and support: Call flow design, implementation of the agreed integrations and technical support, according to your service package.
FAQ
Frequently asked questions
How is the 3CX PRO licence calculated?
The licence is calculated per system, based on concurrent internal and external calls, rather than a licence charge per user. Voiceland’s total quote also takes into account hosting, telephony, support and the services you choose. The included services and terms are stated in the quote.
Can I connect different offices?
3CX PRO supports remote work and connecting locations. Where separate systems need to be connected, Bridges can be used. The right architecture depends on your business locations, network connections and communication flows, and is determined during technical planning.
Does 3CX PRO include transcription of all calls?
Call or voicemail transcription is not included as a standard benefit of this specific PRO offer. If you need it, we assess the appropriate 3CX edition and transcription service. Availability, supported languages, required licences and any additional charges are confirmed during technical planning.
Can I connect telephony to Microsoft Teams?
Microsoft Teams Direct Routing is not included in this specific PRO offer. Direct Routing requires an assessment of the appropriate 3CX edition and Microsoft licences. Microsoft 365 integrations are a separate capability and should not be confused with Teams Direct Routing.
Can I keep my numbers and devices?
Voiceland assesses number portability and the compatibility of your existing IP devices. Based on this review, we plan the transition and new configuration. The apps and Web Client also let you access business telephony from your computer and mobile device.
GET IN TOUCH
Build your phone system around your customer service
Contact Voiceland’s Voice Experts, discuss your business needs and design a flexible Cloud 3CX solution tailored to the way you work.
