CLOUD YEASTAR ULTIMATE
Manage your communications wherever you are
Cloud Yeastar Ultimate
With Cloud Yeastar from Voiceland, based on Yeastar P-Series Cloud Edition Ultimate, you can organise business telephony and customer service in one environment. Monitor queues in real time, support your team across different locations and connect your phone system to your business CRM.
CALL ROUTING
Smart call management and routing
Direct every incoming call to the right department quickly and easily, based on business hours and your needs:
Call queues: Distribute incoming calls efficiently across your customer service team.
Queue Callback: Let customers request a callback instead of staying on hold.
Skill-based routing: Route calls according to your agents’ skills.
Interactive Voice Response (IVR) and business hours: Organise your call reception with recorded announcements and automatic routing.
MONITORING & ANALYTICS
Real-time monitoring and analytics
See how your customer service and agents are performing at any time:
Queue Panel and Wallboard: Monitor queue traffic and team availability live.
Reports and Call Accounting: View waiting times and queue performance, track usage and estimate call costs based on the configured rating rules.
Listen, Whisper and Barge-in: Allow authorised supervisors to monitor, coach or join live calls, with appropriate access permissions and in accordance with your business’s notification and data protection policies.
INTEGRATIONS
CRM and business application integrations
Bring telephony into the tools you use every day:
CRM and helpdesk integrations: Ready-made integrations with HubSpot, Salesforce, Zoho CRM, Bitrix24, Odoo and Microsoft Dynamics 365, as well as Zendesk and Zoho Desk. Depending on the integration, you can identify contacts and log calls or related activity.
Business tools and identity: Connect user management with Microsoft Entra ID or Google Workspace, use SSO and integrate Linkus into Microsoft Teams.
WORK FROM ANYWHERE
Work from anywhere and serve customers across channels
Keep your team connected wherever they work:
Linkus App and Web Client: Manage calls and extensions from a browser, desktop or mobile device, with availability and presence status.
Collaboration: Coordinate your team through business chat, file sharing and video calls.
Messaging channels: Manage Live Chat, SMS, WhatsApp and Facebook Messenger centrally, including conversation assignment and transfer. Enable calls through your website’s Live Chat with the appropriate configuration.
Activating these channels requires the relevant accounts and integrations. Third-party provider charges may apply.
RELIABILITY & SUPPORT
Reliability and support from Voiceland
Combine the Yeastar platform with Voiceland’s security and expertise:
99.99% SLA: A cloud service with a 99.99% availability commitment, subject to the service terms.
Weekly backups: Automatic weekly backups retained for four weeks.
Configuration and support: Call flow design, implementation of the agreed integrations and technical support, according to your service package.
Communications and access security: Support for TLS/SRTP and two-factor authentication (2FA), with appropriate configuration.
FAQ
Frequently asked questions
Do I need a physical PBX at my office?
Cloud Yeastar is hosted in the cloud, so no on-premises PBX equipment is required. You can use the Linkus apps or compatible IP phones with a suitable Internet connection. Your network infrastructure and existing equipment are assessed during planning.
Can I keep my phone numbers?
Voiceland provides number porting services. We review your numbers, existing connections and porting requirements to plan the transition. The timeline and required steps are agreed before the new service is activated.
How is the cost calculated?
Your quote is tailored to the users, concurrent calls, recording storage and integrations you need. Telephony and optional services, such as AI or High Availability, are specified in the quote with the applicable terms and charges.
Is an auto dialer for outbound campaigns included?
Yeastar’s Outbound Call Center and Auto Dialers are not built-in features of Cloud Edition Ultimate. If you need outbound campaigns, we assess your requirements to provide an appropriate specialist solution.
GET IN TOUCH
Shape your phone system around your customer service needs
Explore Cloud Yeastar with the help of Voiceland’s Voice Experts and create a flexible, tailored phone system infrastructure built around your needs.
