3CX: Voiceland’s ultimate Cloud call center

The call center is an integral part of the communication of any company because it is the link between offices, employees, and customers.

But as a business grows, it becomes more and more difficult to find a telephone system in its size. Here comes the 3CX offered by VOICELAND.

What is the 3CX

3CX is a call center (more correctly, a telephone system, also known as PBX), operated through software, which allows calls to be made via PSTN or VoIP.

That is, either traditionally or via the Internet. Of course, the most popular and possible use of the 3CX call center is for internet telephony.

It is an IP PBX, with which each company can build its own unified communications without restrictions. It is used worldwide by more than 250,000 users (such as Remax, McDonald’s, Hugo Boss, and Carlsberg), while in Greece VOICELAND has offered it to over 400, which now enjoy innovative solutions in their communication.

The company itself mentions:

“Taking advantage of SIP open-standard and WebRTC technology, this call center has evolved into an integrated communication platform that offers simple, flexible, and affordable solutions for calls, videos, and live chats.”

With a fully functional call center, a company has the opportunity to optimize its customer service, as well as its daily workflow, control all its communications, increase the productivity of its members, and create a better organizational schedule.

Also, with the Cloud Call Centers, the charges are much lower, while the quality of the voice and call, far superior.

If you want to know more about call centers, you can see our complete guide in “Call Center: A complete guide to help you choose”

What benefits does it offer?

The PBX (call center) offered by VOICELAND through the 3CX application gives multiple benefits aimed at better communication and operation, such as:

• Mobility

This telephone system, working through the Internet, gives the necessary mobility that businesses need nowadays. Remote working is easy, efficient, and instantaneous, giving every user easy access to many communication functions, regardless of where they are.

• Usable

Installing and using such complex call centers is usually a difficult task. In this case, however, both the installation, the use, and the configuration are much easier and more immediate. Everything can be fully operational in just a few hours.

• Structure Flexibility

It is constructed so that each company can build its own unified communications and manage calls, emails, and internal and external communications in general.

• Cost

While business call centers are usually extremely expensive, with VOICELAND you get very low charges, easy installation, and zero maintenance costs.

As we mentioned in an older guide to call centers, the costs depend on many factors: they vary depending on the size of the business and the type of call center. On VOICELAND you will find the lowest prices in the market, while you can have a call center for up to 12 users, from 50€/year, a package that also includes a license, the server, and basic technical support.

Useful functions

Unlike other communications systems, the 3CX call center provided by VOICELAND, the first VoIP telephony provider in Greece with the distinction of Platinum Partner, offers multiple functions for the best possible business service:

• Convert Calls
• Transfer calls or mute
• Record calls for future use
• Call reports and analyses (talk time, user activity reports, call distribution, average waiting time, etc.)
• Automatic caller
• Wake Up & Reminder
• CRM Integration
• Webclient for all users via Web Browser
• Lost Call Alerts
• Voicemail to email (Voice2Mail) and fax to email
• Teleconferences (audio and video)
• Waiting queues
• Real-time monitoring of call status
• Tracking user status
• Possibility of unlimited extensions
• Planning of call flow 
• Internal instant messages

Teleconferences

Videoconferencing has now become a necessary function for businesses in the modern market. It was a luxury that with the pandemic, emerged into something better, and it definitely came to stay.

Read “Teleworking & Business: What are the Communication Needs?”

The 3CX call center offered by VOICELAND provides videoconferencing capabilities (with or without video), which do not require additional applications and can be carried out by any browser. 

This practically means that a user doesn't need to have an account or even the application itself to be able to participate in a video conference. All he/she needs to do is tap a URL link through a computer or a portable device and connect to the videoconference. The following functions are also available:

• Share screen
• Share αρχείων
• Attendee control, same as the waiting room, (add and remove users, mute)
• Additional tools for questions and voting 
• Reactions (like, dislike, agree, disagree)
• Meeting reports
• Record a meeting
• Internal chatroom

Integration with CRM

CRM integrations provide the step for businesses to optimize their service, while all important customer information is integrated into a single platform.

The 3CX system offered by VOICELAND can be integrated with any CRM, ERP or accounting system, easily and quickly, such as:

• HubSpot
• Bitrix 24
• SalesForce
• SQL Databases
• ConnectWise
• Freshdesk
• VTiger
• Zendesk
• Zoho
• Microsoft 365
• Microsoft Teams
• MongoDB

Also, if you did not find your own system in the list above, there is no problem as with the expertise of VOICELAND, this can be integrated even with a custom CRM, via 3CX API.

To which companies is the 3CX call center addressed?

In general, it is aimed at any company that wants to reduce telephone costs, find a unified way of communicating, to be able to expand and grow. It is an excellent choice for those of all sizes who want to be able to configure their telephone system according to their needs. It is also ideal for companies looking for ways to increase conversions as well as to optimize their customer service.

More specifically, it is a superior business communication tool, which fits perfectly with:

• Managers and leaders of teams or companies who want to save time with user-friendly and plug-and-go tools.
• Any new business that will require or seek scalable and adaptable communication solutions.
• Any size hotel business or professional in the field of hospitality management.
• Companies with increased remote working.

This is why it has a very efficient application:

• Insurance offices
• Law firms
• Real estate offices
• Accounting offices
• Shipping companies
• Hotels
• Call centers
• Educational institutions (schools, colleges, universities)
• Online shops (e-shops)
• Startups
• Pharmaceutical companies

VOICELAND is the first VoIP telephony provider in Greece to receive the 3CX Platinum Partner award. This means that with this sophisticated call center, VOICELAND can promise the following:

• Reduction of stakes up to 90%.
• Economic benefit in communication, up to 85%.
• Full increase in productivity.
• Full control of any costs associated with the calls.
• Optimization of internal processes with the possibility of integrated communication.
• Use a Cloud Call Center for all points of the business.
• Better management of large volume calls.
• Customer service support.
• Customized solutions for every business, regardless of its size and its requirements.

Contact one of our representatives today and enjoy the unique benefits of the 3CX Cloud Call Center offered by VOICELAND.