Virtual PBX vs Cloud PBX:

New technology and digital transformation bring new expressions to our everyday lives. New terminologies, words and phrases are now embodied in the way we communicate in the professional environment  However, sometimes for reasons of simplification or lack of expertise, there are unclear separations for some concepts and therefore some terms are confused. One such example is the terms "Virtual PBX" and "Cloud PBX".

Someone who is looking for the optimal solution for their business is easy to get confused, because the two terms are often referenced online, as if they were the same service. Actually, it's not.

Most likely, you read our article because you searched "Cloud vs Virtual PBX" and want to understand the differences between the two. To answer briefly, the two services seem to be similar. But they have a very important difference in ensuring data availability within the infrastructure.

Let us take things in order.

What is Virtual PBX (VPBX)?

Virtual PBX (VPBX) is a virtual call center that can serve the needs of a business without the need for conventional telephony. The VPBX system is hosted and uses the partitions of a server called a hypervisor. If this server suffers from some damage (e.g. partial memory damage) or for some reason cannot provide the required computing power, the call center will "crash" (single point of failure).

What is Cloud PBX?

On the contrary, Cloud PBX is a call center, hosted on an entire ecosystem of servers. In practice, this means that if the original server hosted by your call center fails, the ecosystem will automatically redistribute resources from another hypervisor, so that the call center continues to operate smoothly. In short, Cloud call center ensures the continuous availability of the service in every case. One such ecosystem is that of Amazon Web Services, through which Voiceland implements all the call centers of its customers.

Having at its disposal multiple cloud data centers around the world with many availability zones each, it is clear that your call center is hosted in the most reliable PBX hosting ecosystem!

Virtual PBX vs Cloud Call Center

Virtual call centers utilize specific resources from a single server. It is a fixed state that, however, does not have access to an entire cloud ecosystem. In other words, it is not envisaged to use more resources if, for example, you are receiving a large number of calls. This could mean that your call center may collapse in the event of a massive campaign being launched, e.g. a campaign in collaboration with a powerful influencer.
 
Is your business call center ready to respond to a huge volume of calls?

Read more: VoIP and Cloud Call Centers: Which of their solutions have e-shops loved?

When we talk about Cloud PBX, you have access to a whole bank of computing resources that are orchestrated in such a way that they express dynamic resource allocation. This mechanism operates automatically.

In short, a Cloud call center is always virtual, but a Virtual call center is not always cloud!

Think of the cloud as a real cloud in the atmosphere. Inside the cloud processes are carried out, water vapors are transported, condensed or diluted depending on the barometric of an area, the wind and the morphology of the soil. Thus, in the Cloud call center there are processes of exchange of computing resources between the hypervisors with the sole purpose of the uninterrupted operation of your call center.

The main difference between the two systems lies in the phrase: dynamic resource redistribution.

With dynamic resource redistribution within a server ecosystem:

• You have a call center that works 24/7 all the time.
• You feel safe for the service you have chosen.
• You really use cloud technology for your business.
• You know you're using systems that do auto-recovery.
• You grow your business and your systems support it.

If we wanted to give an example of this comparison, we would say that in the case of Virtual PBX someone manages a store, without having the ability to change the data related to the resources and the operation of the store as a whole (e.g. employees, financial capital and materials).

On the other hand, following the previous analogy, in the case of Cloud PBX the entrepreneur has control of the operation of a whole chain of stores and its resources, so that it can redistribute labor, capital and raw materials accordingly. Thus, it manages the entire business unit better and more efficiently every day.

Advantages of Cloud PBX

In short, the advantages of Cloud PBX are:

• Flexibility and ability to expand or minimize resources based on needs
• High availability of information systems and infrastructure
• Unlimited ability to adapt technology to your own business
• Reliability and security of your communications through encryption
• Additional features that holistically support your communication
  
  Dynamic resource allocation: The virtual call center is implemented through pre-fixed resources within the hypervisor in which it is hosted. Instead, the Cloud call center operates dynamically, as it has access to an entire computing ecosystem.
  
  Availability: A Cloud PBX is always online because it can easily share the computing load with multiple connected servers. This is not the case with a VPBX, which can cause downtime.
  
  Customizability: Even if your provider offers some kind of customization in your call center, Cloud PBX is on another level. With a cloud call center, you can choose from hundreds of operating systems and application templates or create your own template.
  
  Reliability and security: A cloud solution is reliable and secure. Voice services will always work and will not depend on the operating conditions of a particular infrastructure. They are also governed by end-to-end encryption protocols.
  
  Additional features: A Cloud PBX offers much more in the communication of a business. Advanced call functions such as IVR ports, call logging, statistics and cloud dialer are just some of the features you can take advantage of.
  
  

Cloud PBX with Voiceland

Voiceland’s Cloud PBX is the only solution if you are genuinely interested in growing your business. But let us make the conversation more specific and let us talk about the economic side of the matter. Why is there such a big price difference between Virtual PBX and Cloud PBx providers?

How much does Cloud PBX really cost?

The truth is that in this case, the rule “whatever you pay you get” applies. All the infrastructure and operational assurance mechanisms that we talked about before are reflected in the cost of call center service. It could not have happened otherwise. As with everything that brings a guarantee of good operation, reliability and quality user experience, so also in IT infrastructures there is a quality rating of the service offered.

Why are German cars expensive? Why does a competent doctor charge differently for his services? There is always a warning difference and the price is often the one that testifies that there is something good here.

At Voiceland we want to offer solutions that ensure the finest infrastructure for the better and uninterrupted communication of all organizations in our country. We offer a fair price without making discounts on the reliability of the systems we provide to you. We know that any more cost-effective solution than this, simply cannot be a Cloud call center. It is simply Virtual PBX and can serve a business that grows daily only for a very short time.

Read how we helped implement one of the most important call centers for citizens: call center 1555.

Starting with your new 3CX Cloud PBX from Voiceland, you know that your communication data is hosted in the world’s safest and most powerful cloud infrastructure, specifically Amazon’s server rooms in Frankfurt.

Have you tried Virtual PBX and are you ready for the next step?