VoIP Telephony: The 10 most frequently asked questions & everything you need to know

VoIP telephony technology is radically changing the way we communicate, offering lower costs and greater flexibility compared to traditional telephony. However, many interested users have questions about how it works, its advantages and disadvantages, and the cost of services. In this article, we answer the most frequently asked questions about VoIP telephony, so you have all the information you need!

Answers to the 10 most frequently asked questions

1. How much does VoIP telephony cost?

The cost of VoIP telephony depends on various factors, such as talk time, number of users, and the countries you call. For example, Voiceland offers the Blue Unlimited package (a combination of telephony with Cloud PBX) with unlimited calls to landlines and mobiles in Greece for just €10 per user per month (terms & conditions apply).

2. What are the disadvantages of VoIP telephony and how can they be addressed?

While VoIP telephony offers many advantages, there are some disadvantages — but they can be managed

• Unreliable call quality: If the internet connection is unstable or insufficient, there may be interruptions or delays. The solution is to use a high-quality internet connection (VDSL or Fiber) and professional-grade equipment

• Call interruptions during power outages: If your router stops working due to a power outage, telephony will also be affected. One solution is to use a UPS (Uninterruptible Power Supply) to keep the device running, or simply use the free mobile app.

• Call security: Since VoIP uses the internet, it is potentially exposed to cyber threats. However, reliable providers like Voiceland implement secure encryptions and protection measures. In fact, Voiceland is the only VoIP provider with 4 ISO certifications.

3. What are VoIP devices?

VoIP devices are phones or adapters that enable calls over the internet. They can be:

• IP phones (devices that connect directly to the router and operate without a computer)
• Softphones (applications on computers and smartphones for VoIP calls)
• VoIP Adapters (devices that allow traditional telephones to work with VoIP).
  
  

4. Is Voiceland a Greek VoIP provider?

Yes! Voiceland is a licensed Greek VoIP provider, authorized by EETT (Hellenic Telecommunications and Post Commission) since 2011.

5. How does VoIP telephony work?

VoIP (Voice over IP) telephony uses the Internet to transmit voice instead of traditional telephone lines. Your voice is converted into digital data packets, sent through the Internet, and reassembled at the destination.

6. What is a VoIP landline phone?

A VoIP landline phone is a telephone number that operates via the Internet instead of traditional phone lines. You can use it from anywhere in the world, as long as you have an Internet connection.

7. What is an IP phone?

An IP phone is a telephone device that connects directly to the internet, allowing VoIP calls without the need for a computer or additional equipment.

A good example of an IP phone is the Yealink SIP-T31P, which offers excellent performance at an affordable price, costing around €60 (plus VAT).

8. Is there a free VoIP number?

Currently, Voiceland does not offer free VoIP numbers, but you can obtain one for just €15 per year. However, if you choose the Blue Unlimited package, a randomly selected VoIP phone number is provided free of charge.

Additionally, Voiceland offers premium or easy-to-remember numbers, ideal for professional use.

9. What is the difference between a user and a voice channel?

User: A person with a specific extension number who can make and receive calls.

Voice channel: The line/path through which a call is made. A user can have one or more voice channels depending on their needs. Each channel can be active either during an incoming or outgoing call.

Check out our related video on TikTok!

10. Can I transfer my existing number to VoIP?

Yes! You can transfer your existing landline number to Voiceland and use it as a VoIP number without changing it. This process is called number portability and is simple: you just need to submit a transfer request. This way, you keep your current number while enjoying the benefits of VoIP telephony!

Learn more here

VoIP telephony is a modern and flexible solution for anyone looking to reduce communication costs without compromising on quality.
If you are looking for reliable VoIP services with Greek-speaking support, Voiceland is the ideal choice, offering affordable packages and excellent call quality.

If you have any further questions, feel free to contact us! 😊