How safe is it for businesses to change telephony?

With modern everyday life becoming so interdependent on technology, the way of communication must be able to keep pace.

The same applies to today's business telephony.

Changing a corporate telephone line is always an efficient way to reduce costs and provide a better service. But it is also one of the most difficult decisions that an entrepreneur has to make. This is because there are important issues, that need to be overcome. Such as whether the transition will be easy, whether the business will be “up to date”, whether the data will be secure, and much more.

In VOICELAND we stand on the side of companies that aim at their development and understand that a company’s reputation must not be eroded, and a bad telephone line can greatly impact its credibility.

That’s why we have gathered 6 fears that companies justified have about their business telephony today, but also the most substantial and efficient solution to them.

Telephony & businesses: 6 fears arising from changing telephony

Many companies are reluctant to change their telephony to more modern ways of communication, such as Voice Over Internet Protocol telephony. The most common and justified fears are:

 1. Can change be made easily?

If a company wants to change its telephony, the transition must be made immediately and with as few “losses” as possible. It is very important that its new telephony can follow the employees and the fear of the transition is still present because most traditional telephone systems have high costs in money and time.

 2. What about the cost?

Fears about costs are about the transition, as well as the upcoming charges. Businesses need to be sure that they can afford the charges of their new telephony, but also to ensure an overall reduction in communication costs. A change in telephony must be a profitable investment and not just a costly change.

3. Will there be flexibility and security with the new telephony?

Modern businesses cannot be restricted and therefore their telephony must give them freedom, without additional stress, no matter their location. They also need the ability for clear and secure encrypted communication, even for users on the move, and if possible, to receive direct calls from any mobile device.

4. Will I have access to modern communication solutions?

Businesses do not have the same requirements they used to have. To be able to plan their communication strategy, they must have access to modern solutions, such as call recording, web meetings, waiting or transferring calls, and virtual numbers to talk virtually from where needed without the fear of inflated accounts.

5. Will I be able to increase productivity in my business with the new telephony?

A fear that again concerns telephony in the light of an investment. A new telephone or a new call center should help each employee in its productivity, which is achieved when she/he does not waste time on “lost” communications or poor call management.

Τhis phobia is also much more pronounced in companies that operate through remote work, because in these cases a non-functional call center, for example, has a very large impact on the operation of the company.

6. Will I be able to have my communication consolidated?

Unified communication, or UC (united communication) connects real-time communications with non-real-time communication such as SMS or email. It combines the user's communication experience across all devices.

In a world where the trend of the digital workplace is growing vertically, the existence of unified communication experiences is not only useful but also an integral part of their success.

Change telephony in your business with VOICELAND

With VOICELAND as a VoIP telephony provider, all these phobias are eliminated immediately, because with VoIP telephony and Cloud Call Centers:

• The transition is easy and fast, without demanding equipment.
• The telephone follows the employee wherever she/he is.
• It is an ideal solution for businesses on the go.
• You have significantly reduced telephone costs. Get from VOICELAND your call center & voice channels that will meet your needs, from just 100€/year, and enjoy up to 80% savings on your phone bill.
• There is the ability to call from anywhere in the world.
• We have 100% encryption of communication to talk fearlessly with your partners.
• No call is missed with an SLA of 99.997%.
• You can have an unlimited number of users.
• You have multiple tools such as video conferencing with recording, voice mail, and fax via e-mail.
• We offer numbering for visible business presence in 15+ cities in Greece and 80+ countries abroad.

VoIP telephony is the most modern digital means of communication for businesses.

It offers a plethora of modern and technologically advanced capabilities in contrast to conventional telephone service and is recommended for those who wish to save money from their telephone bill intelligently, instantly, and in a large percentage. 

Upgrade your business and share with us your contact needs, so we can provide you with free consultancy.