Call centers for hotels.

Call centers for hotels play one of the most important roles in their development. Their possibility of the best potential communication and optimal customer service, are among the factors that determine the success of the hotel business.

Whether you aim to grow your business or want to upgrade your communication and telephony, in this article we will cover two significant issues related to telephonic communication in hotels:

1. Why is it so hard to find a call center?
2. What's the solution?

Why is it so difficult to find the right call centers for hotels?

The answer is simple but equally multidimensional. The most basic issues that a hotel needs is to be able to cover with a telephone system the following:

• Efficiency & Productivity
• Customer service
• Configuration
• Automation & Integration with CRM/PMS/ERP
• Low cost

Indeed, it is difficult because hotels have different requirements. Call centers for hotels must be able to respond not only to highly specialized needs but also to many requirements at the same time.

Also, productivity in a hotel is closely linked to the agility that the telephone system should provide to a hotel. Internal communication can be made efficiently, either from the rooms with the various departments, such as the accounting office, reception, and restaurant or between employees wherever they are.

• Customer Service

Employees must be able to provide increasingly better customer service. To shape their existing processes, or invent new ones with new technologies and tools. With a reliable telephone system, a hotel business, no matter how small it is, can be differentiated from the masses. In other words, it can have satisfied customers who will share their experiences with other potential customers, either through evaluation platforms or through social media.

• Configuration

There are many telephone providers as well as call center providers. However, there are not many who can offer applications and systems that can be configured according to the needs of the hotel.

• Automation and integration

Call centers for hotels should ideally be able to integrate with the individual PMS used so that some processes can be automated and the system updated at the same time.

• Low cost

A hotel receives a large volume of incoming calls. However, it must be able to communicate internally with all its departments. At the same time, it also needs to make many outgoing calls, either because of the visitors or because of its services. The cost always plays a decisive role in choosing a call center, but also a telephone provider. And while this is a cost that is part of the operating costs, nevertheless, every hotel manager will be looking for ways to reduce their costs, but not the efficiency of the business, or the productivity of their workforce.

Apart from all these, there is another reason why the right call center for hotels is hard to find.

If a hotel wants to upgrade its telephone system to meet all of the above requirements, the already existing system and the equipment already available play a decisive role in this. It is up to the entrepreneur whether or not he wants to transform his telecommunications. Because a complete change is costly, but also time-consuming, choosing a telephone provider and call center is a very difficult choice.

The solution to today's needs

The solution exists and comes from VOICELAND.

As one of the largest providers of VoIP telephony and Cloud Call Centers for Business, it can offer significant in configuring or upgrading hotel telecommunication, with advantages such as:

• Telecommunication Services Study
• Cost analysis and proposals for its reduction
• Unified pricing policy
• Multiple tools (Voicemail, IVR, Presence Status, Call trees, Call queues, etc.)
• Connection to CRM/ERP/PMS you are using

With VOICELAND, you have not only the best prices in the market but also a dedicated team with the appropriate know-how to optimally adapt to the needs of the hotel business.

It also offers the ultimate and most user-friendly application, the 3CX Cloud Call Center, possessing even the first nationwide award Platinum Partner of 3CX.

If you want to know how VOICELAND can reduce the cost of contacting your hotel, contact a representative.