Cloud PBX

How did Cloud PBXs end up being the future of telephone systems? Small and large companies, renowned professionals, and even technology pioneers realize that the future lies in the cloud. 

Understanding the terminology, functions, and especially the route of telephone systems, you will see how obvious this is.

The scene of telephone systems and networks has gone a long way in recent years. Something that started as a simple way to make dry phone calls to customers and maintain relationships between colleagues, has now evolved into comprehensive solutions for communication and collaboration.

Solutions that have been implemented in multimedia communication responses, are not limited to audio but also include videos, messages, and many more functions.

But first, we need to mention the terminologies that will help to understand the evolution in the call centers cloud.

What is PBX?

PBX is essentially the integrated, private telecommunications system that a company or organization uses to make their calls. According to the company 3CX, a global leader in VoIP technology with which we at VOICELAND are Platinum Partners, it says that PBX, derived from the initial of the words Private Branch Exchange, is the private telephone system used within a company.

Users of the PBX telephone system call outside the company by sharing a series of external lines. They can also call both internally and externally, using various channels of communication, such as VoIP, ISDN, or analog.

Learn more about 3CX, the ultimate Cloud PBX offered by VOICELAND.

In our era, there are three different options for PBX telephone systems:

PBX :

The telephone network allows the communication of a business and offers solutions such as conferences, extension of calls, settings for working hours, customer queues, music waiting, etc. Most of the time this telephone system is taken over by an external service provider.

Cloud IP PBX 

It is the telephone solution based on the Internet Protocol (IP), which is provided and entered entirely via the Internet. Instead of hosting software on a server like a digital system, the PBX cloud hosts all the software and data in the cloud.

Hosted or virtual Cloud PBX :

It is the Internet telephony system undertaken by a provider while offering all the services and data storage that a business needs.

PSTN: the traditional telephone network used since the late 1800s.

ISDN: which made its appearance in the 1980s and allows voice and data services simultaneously. Both of these systems have very high maintenance and repair costs.

IP system: instead of using telephone lines, it routes all calls and data services over the Internet. It is obviously a much superior system than what has been used to date.

Some history before we get to the cloud call centers

PBX, a term that first appeared somewhere in the 1970s, was created to solve an important common problem: that of companies' communication.

Their original mission was essentially to provide shared access to limited resources. So instead of having a separate telephone line for each phone, they shared a few lines. When a call arrived, it was received by an operator who then connected them with the appropriate person in the department. When an employee had to make a phone call, then the operator connected them to an available line.

These early systems were called “switchboards”. The natural consequence was their automation, which made the process much more efficient, but also cheaper, and so more and more companies began to use it.

Over time, operators were completely replaced by electronic systems that manage lines. PBXs were improving more and more, adding services like waiting music and call recording. Until the late 1990s, these telephone systems were offices around the world, but their large facilities and high costs forced them to switch to a phenomenon that began to flourish and spread rapidly: the Internet.

Now the telephone systems are much more than a "switch" and this is highlighted to the fullest with cloud call centers.

Communication with customers is a very crucial part of any business, whether large or small regardless of type. For a long time, traditional telephony was the only option for companies and their audience. In 2021, this is not the case. Technology allows more, flexible and effective ways to get in touch.

The most effective of these is VoIP and its solutions.

One of these most important solutions is the cloud PBX, or cloud call center. A modern communication system based on the Internet Protocol (IP) that compared to its predecessors is much more adaptable, flexible, and rich in features. Ingredients that make it ideal for any business that wants to stand out.

This has also been identified by major names in the technology field, such as Panasonic, which has decided to discontinue telephone support and availability of its physical call centers.

Key benefits you have with the cloud call center:

Cost:

Probably the biggest advantage is the low cost. Since the hosted IP PBX system is a service provided, on the one hand, the Internet charges are always lower, and on the other hand, every business can save its resources on the physical equipment required or its maintenance.

Flexibility:

An outdated PBX system needs a station, lots of cables, and lots of attention. The PBX cloud, on the other hand, is in itself a virtual station, to which anyone can access, use and control from anywhere. Whether from the office or home, every member of the company is never cut off.

Rich in options:

Multiple functions and settings are tailored to every professional, such as call routing on a computer or mobile, audio messages, speaker, call recording, video meetings, and more.

Ease:

Skilled professionals and experts may have developed this system, but it is extremely user-friendly and can be handled by anyone. See how to configure your Cloud PBX HERE.

The advantages you get when choosing VOICELAND for your cloud PBX 

• Click2Call & unify with CRM
• Ability to use Webclient for all users through Web Browser
• Incoming and outgoing calls, with the ability to show your company number, wherever you are
• Conference rooms
• 85% benefit on maintenance costs
• Reduction of stakes up to 90%
• Softphone apps for smartphones

If you are looking for a VoIP provider read 5 topics that need attention for the right choice.

It is now clear that telephone systems are changing drastically. Market needs and trends show us that the future of communication is in the Cloud PBX and this is becoming increasingly clear.

Ask for a quote or make an online appointment with one of our representatives.