Cloud PBX for real estate offices

What demands do real estate offices have on their call center and how can VoIP and Cloud PBX help?

If you work in real estate, then you know very well how important it is to have a reliable telephone system. The first contact with a potential customer is most likely made by telephone and the first impression is extremely important.

Real estate consultants are increasingly turning to digital communication. The same applies to those who want to sell or buy real estate. Everyone now has access to a lot of information about properties or apartments for rent. So, every telephone communication is also an opportunity to trust you.

That’s why at VOICELAND, by understanding the requirements that brokerage offices have from their call centers, we captured the most important functions and capabilities that every broker would like to have.

What are Cloud PBXs?

Cloud PBXs are telephone systems that use VoIP technology to make calls. This means that the telephone is made via the Internet.

Learn more about what is VoIP telephony, how it works, and how much it costs.

Cloud PBX is the evolution of telephone systems, featuring many features that offer functionality, flexibility, and quality services, including high call quality.

They are suitable to fully meet the evolving needs of today's professionals. They are functional with the existing equipment, while all data is stored in the Cloud of the respective provider, thus offering more security.

6 solutions and capabilities of Cloud PBX for real estate offices

Good support in the Real Estate field is the key to more profitable closings. Every real estate consultant should also act as a coordinator between his calls, both with clients or potential buyers, and with his partners. However, in order for it to be able to coordinate, it must also have the necessary tools.

Cloud PBXs are an ideal solution for real estate offices, due to the many functions that can meet their needs. The 6 most important functions and capabilities are:

1. Agility – mobility

Did you know that more than a third of real estate agents spend their day working outside the office? Also, half of them stay out of the office for at least one hour a day every day.

This means that agility for a realtor is vital. In VoIP, telephony can be made through any smart device that has access to the Internet: mobile, laptop, or tablet.

Cloud telephone systems give this important advantage of mobility since virtually every professional can have his business phone, wherever he is.

Their applications, such as the 3CX Cloud PBX application offered by VOICELAND, are compatible with almost any device and are extremely easy to use. Learn more about 3CX.

2. CRM interface

Another important advantage that is necessary for real estate offices, is the interconnection of the call center with the CRM – ERP they use.

Specifically, with 3CX Cloud PBX and VOICELAND’s expertise, you can have custom solutions, based on your needs and the needs of your customer base. For example:

• Call recognition can be linked to your own phone directory.
• A new tab can be created with every incoming call of an unknown number.
• You can connect the caller with a specific property code to be more organized and ready for each call.
• You can make direct calls through your CRM.

3. Digital receptionist (auto attendant)

A must-have feature for real estate offices. With Auto Attendant, every customer who communicates with a real estate agency will be able to be served at any time, regardless of the workload of the consultants. Call routing and caller updates can be done 24 hours a day, 7 days a week.

This function, in addition to stimulating professionalism and giving the impression of a larger company, is also used to inform interested, prospective customers. Not only are calls routed according to the inside that the caller needs, but he also receives updates about the status of the broker he is looking for.

4. Recording call

A business that is often overlooked, despite its multiple benefits for brokerage offices. Cloud PBXs can offer call recording for future processing so that no information given to you by your client is lost.

Also, if you have new recruits in your office, then it gives you the lead to control their performance and their communication with customers. For this process, the ideal would be to have a VoIP provider with 100% encryption, such as VOICELAND, so that every conversation is completely secure.

Learn more about call recording, as well as the benefits it offers.

5. Real time status

Another very useful - though not so well-known - tool, especially for training new real estate consultants.

Real-Time Status is not just for leaders who need to monitor team productivity. If you have hired new partners who do not have that much experience in the real estate field, they need intensive training.

In this case, with Real Time Status, you can access the new recruiter's conversation with the client but also give him advice on how to continue the communication and gain his trust.

6. No missed call

With a Cloud PBX, real estate offices have several functions in their hands so that they do not miss a call.

Each agent can receive an e-mail notification for any incoming call that has not been answered, while with the function of Voice2Mail, the caller can leave his audio message, which is sent to the selected e-mail.

By choosing VOICELAND as your VoIP telephony and Cloud PBX provider, you also have much lower costs for your phone.

More specifically, you can save over 80% of the total cost that you now spend on your communication, with a 90% reduction in fixed rate and an 85% benefit in maintenance costs.

See how VoIP reduces conventional telephony costs.

Also, at VOICELAND, you will not only find the necessary know-how for 100% configuration of the call center tailored to your needs. You will also find a partner who will be by your side in any problem, with immediate solutions, and with secure procedures.

Contact us to find out more about the functions we offer for real estate offices.