Virtual assistant support & VoIP communication 

Support from Virtual Assistants can be your way to save time and better serve your freelance clients. By using technologies like VoIP telephony for communication and other digital management automation, you are taking another step towards upgrading your business. Let's take a look at how all this can be done.

What is Virtual Assistant support?

Virtual assistant support, or Virtual Assistant support, is a remote secretarial support service that is provided over the internet. It can meet the support needs of freelancers, particularly those who are home-based. It is a modern solution for better workload management without having to hire an employee.

It is an ideal choice for busy entrepreneurs, small businesses, and professionals with limited time who need specialized support to perform secretarial and administrative tasks such as invoicing, preparing quotes, and other typical processes that arise daily in a business.

How can Virtual Assistant support help your business?

A virtual assistant can support a business in many fields. Among these, it can take on document formatting, managing correspondence, drafting quotations, entering data into systems, designing and maintaining spreadsheets, creating reports, and PowerPoint presentations.

In addition, a VA can manage your business newsletters, website or business blog, as well as your social media pages, chat box and other customer service tasks.

A VA can even organize your calendar and appointments, manage meetings, answer calls when you're busy, arrange business travel and make other related bookings for you.

Virtual Assistants in Greece

In the context of the digital transformation in Greece, it is reasonable that Virtual Assistants have now conquered the Greek market. Through well-known freelancing apps, you can find Greek-speaking assistants based in Greece or abroad, or contact a VA professional with a simple online search.

Step #1 - Find the right assistant

Firstly, search for VA services or create an account on one of the following international freelance service platforms:

• Time etc - Serves email, social media, administration and scheduling needs, and offers the first task for free.
• Wishup - Offers remote secretarial and commercial management services with a money-back guarantee.
• Ossisto - Caters for digital marketing, data entry, commercial management and design needs with a free trial.
• Fiverr - It is a freelance services platform where you can also search for VA services.

More platforms for finding a Virtual Assistant can be found at apploye.com.

Of course, if you already have a person in mind that could help you, you can avoid the fees of the above platforms and start working with no intermediaries. All you'll need is to set up a good communication system with your personal assistant. We will talk more about this in step 3.

Step #2 - Write down the instructions 

Lay the foundations for a more harmonious collaboration by creating detailed instructions on the tasks your new partner needs to perform. A written manual reduces the risk of misunderstandings that may arise in remote work.

It is important to be clear and understandable in your instructions, describing the steps to be taken, the goals to be achieved and the deadlines to be complied with. This process will make communication more efficient and will improve the productivity and efficiency of your virtual assistant.

Step #3 - Enable Communication & Management Systems

In order for a remote collaboration to work properly, you also need the right communication and management systems. These systems, such as business email connection, work chat and VoIP telephony (Voice over Internet Protocol), provide remote communication solutions, while CRM (Customer Relationship Management) systems and various workload management environments help improve the flow of work and information between you.

Expert tip: Enable the interface between VoIP and your CRM for greater automation in data logging. This allows your VA to see your contact information when it receives an incoming call.

If you receive a large number of incoming calls, a Cloud Call Center that has your Virtual Assistant as receiver is the ideal solution, so that you do not miss a call, but at the same time have time to concentrate on your own responsibilities. Such a solution is suitable for:

Αν δέχεστε μεγάλο αριθμό εισερχόμενων κλήσεων, ένα Cloud Τηλεφωνικό Κέντρο που έχει ως αποδέκτη τον Virtual Assistant σας είναι η ιδανική λύση, ώστε να μη χάνετε καμία κλήση, αλλά ταυτόχρονα έχετε χρόνο για συγκέντρωση στις δικές σας αρμοδιότητες. Μια τέτοια λύση ταιριάζει σε:

• Lawyers
• Brokers
• Business and IT consultants
• Accountants